Customer Invoice Policy

All customer invoices require a non-refundable deposit of 50%, which must be paid by the specified date. The remaining balance is due at the time of pickup. Once the deposit is received, the invoice guarantees the fulfillment of the order.

In the event that we are unable to fulfill the order by the specified pickup date, a representative from Buddy’s Seafood Market will promptly contact the customer to discuss the situation. If a suitable solution cannot be reached, we will either refund the deposit or the full payment, depending on the amount paid.

If the customer fails to pick up their order by the specified date, a 25% restocking fee will be applied if the items can be restocked. If restocking is not possible, the deposit or any balance paid will not be refunded.